Case study / Event ticketing / Web
The second edition of Melofest moved to a stadium, with Dewa 19 headlining. We rebuilt the ticketing for five seating categories, a venue map, multi-category checkout and QR e-tickets exchanged for wristbands.
01 / The problem
Where it started
Vol.1 sold one presale category for a field show. Vol.2 took Melofest to Stadion Perta Arun Gas on Saturday 29 November 2025, with Dewa 19 and guests, and split the venue into VIP, VIP Tribun, Festival A, Festival B and Tribun.
The festival also added social activities, a blood drive and support for people with disabilities, and published clear ticket terms: one purchase channel, no refunds, ID that matches the e-ticket, and a QR code that scans only once.
What success had to look like
A venue map so buyers know where each category stands.
Several categories and quantities in one order.
Ticket terms shown before purchase and agreed at checkout.
A QR e-ticket exchanged once for a wristband.
02 / The process
Four steps, from keeping what worked to running the exchange.
Phase 01
Checkout, proof of transfer and admin verification carried over from Vol.1.
Phase 02
Five ticket types with quantity pickers and a venue map.
Phase 03
A dark theme that matches the Dewa 19 campaign.
Phase 04
QR scanning and wristband handover before show day.
03 / What we built
From the ticket catalogue to the wristband exchange.
01 / Ticket catalogue
The homepage leads with the campaign banner, then every category with a buy button, so fans compare options in one look.
02 / Event detail & venue map
The event page has the date, venue and Instagram link, the story of Melofest, the full ticket terms, and a venue map beside the ticket picker. Fans add any mix of categories in one order.
03 / Order & payment
The order page lists category and quantity, shows the bank account to transfer to, collects buyer details and the proof of payment, and asks the buyer to accept the terms before confirming.
04 / Order management
The organiser sees tickets sold against capacity for each category, opens each proof of transfer, and verifies or rejects the order. Verified orders receive their e-tickets.
05 / E-ticket & wristband exchange
Each ticket carries a QR code. At the exchange desk staff scan it, check the name against the buyer's ID, and hand over the wristband for that category. The QR is marked used on the first scan.
Catalogue, event and order screens are from the live design; buyer data and bank account details are masked. Admin, e-ticket and exchange screens are recreated with sample data.
04 / Results
More categories and a new exchange flow, on the platform built for Vol.1.
5
Ticket categories2
Editions on one platform1×
Scan per QR code1
Purchase channelNowThe venue map and category list sit beside the ticket picker, so each category has a place on the floor.
NowThe organiser tracks sold against quota for each category while verifying payments.
NowA QR that scans once and a name check against ID keep copied tickets out.
NowCheckout and verification from Vol.1 carried straight into Vol.2.
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